Welcome to Ridii! By using our services, you agree to the following terms and conditions. Please read them carefully as they govern your use of the Ridii app and our services.

1: Fare

1.1 The price you specify includes a transfer from your pickup location to your destination. When we pick you up at an airport, the price we offer includes our meet and greet at airport arrivals, flight control, and up to 30 minutes of free parking on landing.
1.2 Any departure of the trip will be charged extra and must be considered by Ridii Dispatcher.

2: Waiting Times and Delays

2.1 We will pick you up at the time of pick-up and at the time of booking. An additional waiting time of 15 minutes is included free of charge. An additional charge of £5.00 will be charged for every 15 minutes we expect, but this does not include flight delays.
2.2 If your flight is delayed, we give you a waiting period of 30 minutes from the date of your delayed flight. For example, if you have to land at 10:00, but your flight was delayed and landed at 11:00, we wait until 11:30. He is not responsible for covering the costs of our driving due to the delay.
2.3 The arrival times of the flight are posted on the public websites of each airport indicated.

3: Minicab Options

3.1 We offer at least the minimum choice of minicabs.
3.2 Our actual fleet may differ from those on the website.

3.3 Booking Fee

3.4 A payment of £1.50 for each booking.

4: Minicab Capacity

4.1 The capacity of passengers and baggage of each type of vehicle is clearly indicated on the website. It is your responsibility to ensure that the vehicle option you choose meets the requirements of your airport transfer. If in doubt, send an e-mail with specific questions to one of our agents at bookings@ridii.co.uk before making your reservation.

5: Rejection

5.1 The driver has the right to refuse a passenger who, in his opinion, could constitute a danger to himself.

6: Liability

6.1 The content of this website or App is intended solely as general information and does not imply the acceptance of a reservation. We do not accept any liability for any damage.
6.2 In addition, we are not liable for any financial or professional loss, lost connection time, flights, or trains for the driver who is late due to inclement weather or traffic, including accidents/closings of roads or anything else. The same applies to incorrect booking information provided by the customer or booking staff. During all holiday times, our charges are increased accordingly including an admin charge which is non-refundable.
6.3 Passengers are not allowed to smoke in cars.
6.4 Passengers are not allowed to consume alcohol in a passenger car and we and/or the driver reserve the right to refuse a passenger, and we may ask the passenger to leave a vehicle that we believe to be drunk.
6.5 All passengers must use seat belts.

7: Cancellations

7.1 Cancellations up to 4 hours before the date and time of collection are free. You can cancel a reservation by clicking on the “cancel booking” link in our confirmation email.
7.2 Cancellations made less than 4 hours before the date and time of collection will be charged at 50% of the booking and cannot be processed by our ground staff. You must call us on +44 (0) 203 929 5555 or e-mail bookings@ridii.co.uk if you wish to cancel after 4 hours.
7.3 We do not charge a processing fee if you cancel online using the link we provide in our confirmation email. We reserve the right to charge a £5 administration fee if you cancel by phone.
7.4 If you pay with a card, we will refund the cancellation fee immediately, but in some cases, up to 21 days.

8: Booking Errors

8.1 If any booking errors have occurred and we have not been informed by phone within 24 hours of a bad booking, you agree to take full responsibility for our charges. Payments already made are used to cover our costs.
8.2 You can contact us by e-mail (bookings@ridii.co.uk) if your pick-up time is more than 24 hours. Please call us on +44 (0) 203 929 5555, if your reservation is made within 24 hours.

9: Changes

9.1 If you want to change the date and/or time of your collection, please contact via email at bookings@ridii.co.uk.

10: Operator and Passenger Contractual Relationship

Ridii shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey, which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these regulations.

Guidance for London Private Hire Vehicle Operators: Contracts with Passengers
Operator: Get-a-ride Ltd T/A Ridii.co.uk
Introduction: Following the Divisional Court’s judgment given on 6 December 2021, in order to operate lawfully, under the Private Hire Vehicles (London) Act 1998 (the 1998 Act), a licensed operator who accepts a booking from a passenger is required to enter as principal into a contractual obligation with the passenger to provide the journey, which is the subject of the booking.
It is contrary to London private hire vehicle (PHV) operators’ statutory role, and against the interests of public safety, for London PHV operators to transfer responsibility for the provision of private hire services onto others, such as drivers. In order to comply with the 1998 Act, London PHV operators must contract directly with passengers and must do so on their own behalf as opposed to on behalf of someone else (e.g., a driver).

Contracting with passengers as “principal” means that operators must be legally responsible for the provision of the journey (or transportation services).
Prescribed licence condition: We have prescribed a licence condition to ensure all London PHV operators are aware of their obligation to enter into a contract with the passenger as principal, where a passenger makes a booking, and their responsibilities under that contractual relationship. Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (the 2000 Regulations) provides that: “The operator shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these Regulations.”

Purpose of this guidance:
We recognize that compliance with the obligation as confirmed in Regulation 9(14) of the 2000 Regulations (referred to in the rest of this note as “the obligation”) may require changes to how operators organize themselves and do business. The purpose of this guidance is to assist operators with their consideration of whether change(s) are required to comply with the obligation and what those change(s) might be. However, the guidance has no legal effect in or of itself, and it is a matter for individual operators to make their own decisions as to what they need to do to ensure compliance with the obligation. We also recognize that making changes to the contractual arrangements between operators and their passengers and drivers.

PHV Operator (Get-a-ride Ltd) with written contracts:
For an operator that has written contracts, there are no fixed rules concerning what those contracts should say in order to be compliant, but they must be consistent with the 1998 Act and the 2000 Regulations, and in particular the obligation to provide the journey that is the subject of a booking. We would be likely to consider an operator to be compliant with the obligation if the written contract and the way in which the operator provides its services:
a) Makes it clear that the London PHV operator is responsible for both accepting the booking as well as the provision of the journey (this is referred to by some operators and referred to in the rest of this guidance as the “transportation services”);
b) States that a contract is created between the operator and the passenger for the booking as well as the provision of the transportation services;
c) Refers to fares for the journey being collected by the operator or collected by the driver on behalf of the operator, including arrangements where the driver acts as the agent for the operator in collecting fares;
d) Makes it clear that only the operator can cancel a booking with a passenger (although the driver may reject an offer from the operator to carry out a particular journey); and
e) Makes it clear that liability in relation to the transportation services belongs to the operator.

Address: Station Approach, Warlingham, Caterham, Whyteleafe CR3 0EP.